by David Breit

American, Charles Schwab, head of Bethlehem Steel was paid the astonishing sum of $1 million per annum in the 1920s. Was it because, he understood the steel business? No, because he understood people.

“I consider my ability to arouse enthusiasm among the men the greatest asset I possess, and the way to develop the best that is in a man is by appreciation and encouragement," Schwab was quoted as saying.

"There is nothing else that so kills the ambitions of a man as criticisms from his superiors. I never criticise anyone. I believe in giving a man incentive to work. I have yet to find a man who did not do better work and put forward greater effort under a spirit of approval than he would ever do under a spirit of criticism.”

What has Mandy Stone got to do with Charles Schwab?

It’s not the $1 million per year salary, but the ability to deal with people.

Mandy sums it up this way:

"Everyone is entitled to be treated with respect and have their dignity upheld. This applies to all facets of the Port Douglas Neighbourhood Centre from co-workers to clients.

"It is important to inform people of their options so they can make choices."

She has embraced the Buddhist philosophy — friendship and teamwork combined with a sense of humour.

Mandy started at the Port Douglas Neighbourhood Centre in 1999, and in 2001 was appointed Coordinator of the Centre. A great many initiatives were created during her reign.

Having handed the reins to new Centre manager, Jo De Riva O'Phelan, she has left behind an efficient, caring and considerate workforce.

All power to you Mandy, next time I am about to be critical, I hope your influence will prevail.